JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
For more information, visit www.jaggaer.com
What We’re Looking For
JAGGAER is seeking a Customer Success AI Engineer to design and operationalize AI-powered workflows, lightweight internal tools, and automation solutions that improve execution across the Customer Success lifecycle. This role combines AI engineering, cloud infrastructure, customer-facing experience, and workflow design to support onboarding, adoption, risk management, renewals, and executive engagement.
• Design and build AI agents, copilots, and workflow automations supporting Customer Success operations and customer lifecycle management.
• Develop lightweight internal tools and static web applications for Customer Success teams using modern cloud and web technologies.
• Deploy and maintain secure AWS-hosted internal solutions using ECS/Fargate, S3, Nginx, ALB, IAM, and private networking.
• Translate CSM and business stakeholder requirements into scalable technical workflows, integrations, dashboards, and AI-driven solutions.
• Integrate systems such as Salesforce, Gainsight, support platforms, usage analytics, and communication tools into AI-enabled workflows.
• Partner closely with Customer Success Managers and customer-facing teams to improve productivity, customer engagement, and operational execution.
• Establish standards for security, governance, observability, maintainability, and responsible AI deployment.
• Bachelor's degree or equivalent experience in Computer Science, Information Systems, Engineering, Analytics, Business Technology, or a related field.
• Experience in Customer Success, Solutions Engineering, Technical CSM, Professional Servies, or other customer-facing technical roles.
• Hands-on experience building AI-enabled workflows, automations, or applications using Python, APIs, and modern AI tooling.
• Experience deploying and managing AWS infrastructure including ECS/Fargate, S3, ALB, IAM, VPCs, and containerized services.
• Experience with Nginx, Docker, static web hosting, and lightweight internal tooling architectures.
• Strong understanding of customer lifecycle workflows, SaaS operations, and enterprise customer engagement models.
• Experience integrating CRM, support, analytics, and collaboration platforms into operational workflows.
• Strong communication skills with the ability to work effectively across technical teams and customer-facing organizations.
• Ability to balance rapid prototyping with secure, scalable, and maintainable engineering practices.
What We Offer
• A positive and enjoyable working environment within a young, motivated, and collaborative team.
• Competitive salary and clear career development opportunities.
• Short communication channels and genuine room for creativity and initiative.
• An international, professional environment with exciting challenges and growth opportunities.
• An open-minded and dynamic corporate culture with access to training and development.
• Private health insurance, FitPass, summer and winter parties, employee vouchers, New Year gifts, flexible working hours, and a wide range of work-life balance benefits.
Our Values
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency – Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
Entrepreneurial Spirit – Own It, Drive It, Make It
A customer-focused, problem-solving mindset is at the cornerstone of both organizational and personal growth.
Accountability – Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere.
Metrics-Driven Results – Outcomes Over Activities
Data and evidence guide our decisions, help us correct course quickly, and ensure we are delivering meaningful impact.
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