Senior System Administrator - NetSuite

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

We are seeking a Senior NetSuite Systems Administrator who is highly task-oriented and capable of taking full ownership of administrative responsibilities within a complex, multi-subsidiary global NetSuite environment.

In this role, you will play a pivotal part in supporting our Finance and Operations teams by troubleshooting issues, optimizing system performance, and driving continuous improvement. You will be expected to lead the administration, design, implementation, and ongoing support of our NetSuite ERP platform, ensuring it aligns with evolving business needs and industry best practices.

• Administer, configure, and maintain NetSuite ERP, CRM, Finance, Billing, and Revenue Recognition modules.
• Provide end-to-end support across key business processes: Procure-to-Pay, Record-to-Report, Lead-to-Order, and Order-to-Cash.
• Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.
• Ensure timely response and resolution of tickets and project tasks in accordance with SLAs.
• Lead and organize project calls with internal stakeholders and external vendors.
• Collaborate with cross-functional teams including Finance, Accounting, and IT to define project deliverables and timelines.
• Maintain and update project boards, tickets, and documentation throughout the project lifecycle.
• Prepare and present weekly/monthly status reports to leadership.
• Drive the adoption of AI-powered NetSuite features to enhance forecasting, anomaly detection, and decision-making.
• Propose and implement system enhancements based on business requirements and best practices.
• Stay current with NetSuite updates and recommend process improvements.
• Support and manage enterprise-level integrations between NetSuite and other critical business systems.
• Deploy and test customizations, new subsidiaries, and new functionalities.
• Create and maintain technical documentation, policies, and procedures.
• Provide pre- and post-implementation technical support.
• Ensure application security controls are in place and aligned with enterprise architecture and compliance policies.
• Act as the central point of contact for technical and security-related projects.
• Collaborate with internal teams to define and implement controls, audits, and compliance measures.
• Mentor and train junior NetSuite administrators.
• Facilitate team engagement in roadmap planning and technical requirement definition.
• Collaborate with global teams to support mergers and acquisitions through integration planning and execution.
• Work US hours during monthly, quarterly, and annual accounting closes (with time-off flexibility post-close).

• Preferred: Bachelor’s degree in finance/accounting.
• Over 10 years of NetSuite experience and 5+ years supporting NetSuite for a global SaaS organization.
• Strong understanding of NetSuite modules and business processes.
• Experience with system integrations, customizations, and scripting.
• Excellent communication, project management, and stakeholder engagement skills.
• Ability to work independently and collaboratively in a fast-paced environment.

What Does Success Look Like:

· Update support tickets within 24 hours.

· Maintain responsiveness to peers, managers, and executives.

· Take and distribute detailed meeting notes into relevant tickets.

· Proactively seek clarification or conduct research when needed.

Jaggaer offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status, and other protected class characteristics

Our Offer:

• A positive and fun work environment in a young and motivated team
• Competitive salary, career plan
• Short communication channels and room for your creative ideas
• An international, professional environment with exciting opportunities
• An open-minded and dynamic corporate culture, training, and development
• Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, New Year gifts and packages for you and your children, flexible working hours, various work-life balance benefits, and much more.

Our values

At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

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