IT Support Administrator

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success.

For more information, visit www.jaggaer.com

• The connection point between internal users and other departments.
• Customer relationships, issue handling and escalation management.
• Document and update all issues in Jira Cloud ticketing system.
• Responsible for processes and knowledge of in-house solutions.
• Work is hybrid and organized in 2 shifts in a bi-weekly rotation. (1 wk AM in office/1 wk PM, with flexibility)
• Clear progress path and opportunities for growth.
• Provide prompt response for users requiring assistance with information technology issues and problems. This includes phone support, Remote Control, and chat support for global users.
• Perform Level 1 administration tasks on supported end user applications and tools.
• Perform user account administration according to defined procedures.
• Performs technical tasks related to the installation and maintenance of systems, accounts, software products, VPN, M365, networking and cloud services.
• Provide support on corporate end user applications and systems including Microsoft 365, Zscaler, remote access systems, telephone systems.
• Resolve routine problems and escalate non-routine problems.
• Perform routine tasks for onboarding and offboarding user accounts to meet all internal and external audit standards.
• Project work as assigned.

• Excellent written and verbal skills in English is mandatory.
• Driven self-starter with a positive attitude who absorbs and applies knowledge, process, and logical thinking.
• Ability to contribute as a part of a larger team in a fast-paced environment.
• Experience with Active Directory or Microsoft Azure/365 environment.
• Experience with Amazon AWS, Cloud, Crowdstrike, Zscaler or Atlassian Jira is desirable.
• Experience or interest supporting and maintaining MAC OS, Linux, and Windows 10/11 in an enterprise computing environment is desirable.
• Ability to document processes and create knowledge base articles on varying subjects and processes.
• Good understanding of business processes and proficient computer skills.
• Strong customer focus, communication skills and highly stress resistant.
• Ability to learn quickly, take ownership of issues and willingness to do so.
• Creative, solution-oriented, and able to work autonomously.
• Must be detail orientated with the ability to update tickets in a clear concise and consistent manner.
• Experience troubleshooting end-user connectivity issues, LAN/WAN, and Wi-Fi Level 1.

Our Offer

• A positive and fun work environment in a young and motivated team
• Competitive salary, career plan
• Short communication channels and room for your creative ideas
• An international, professional environment with exciting opportunities
• An open-minded and dynamic corporate culture, training, and development
• Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, New Year gifts and packages for you and your children, flexible working hours, various work-life balance benefits, and much more.

Our Values

At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.